From Transient RFP to Seamless Automation - Transforming Rate Loading for a Global Hotel Client
The Challenge
ProcDNA's Solution
Process Mapping & Diagnosis
Conducted a Value Stream Mapping (VSM) workshop with global teams to uncover pain points and inefficiencies in the existing rate loading process.
RPA Ecosystem Integration
Deployed Robotic Process Automation (RPA) with rate and inventory management systems to eliminate manual updates and streamline workflows.
Real-Time Monitoring
Implemented a ‘bot monitor’ for real-time process health tracking with dynamic scaling, ensuring proactive issue resolution and performance visibility.
Generative AI for Rate Instructions
Used Generative AI to automatically extract and interpret rate loading instructions, reducing dependency on manual intervention.
Scalable Bot Architecture
Designed a task-queue based architecture for workload balancing and continuous execution across multiple channels (CRS, GDS, OTA).
Impact
100% Accuracy
Achieved complete adherence to business rules, with Human-in-the-Loop reviews for edge cases.
80% Faster Execution
Reduced rate loading time by up to 80%, significantly improving speed to market.
70% Effort Savings
Freed up franchisee care teams from manual, repetitive tasks, allowing them to focus on higher-value activities.
24/7 Continuous Operations
Enabled round-the-clock runtime with multiple bots to enhance SLA adherence and ensure uninterrupted automation.
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