Optimizing BI Reporting for Enhanced User Experience and Cost Savings

The Challenge

A pharmaceutical company faced a fragmented BI landscape, with multiple dashboards tailored to different user personas. This led to low adoption, poor user experience, and increased operational costs. Inconsistent data across reports further hampered decision-making and reduced overall reliability, emphasizing the need for a streamlined and efficient solution.

ProcDNA's Solution

Dashboard Assessment

Conducted a detailed analysis to identify low-usage dashboards and redundant KPIs that added little value.

Consolidation and Standardization

Decommissioned low-usage dashboards and consolidated similar KPIs into fewer, more comprehensive dashboards, ensuring relevance and alignment with business goals.

User-Centric Design

Redesigned the dashboards’ user interface to improve usability and accessibility, tailoring features to meet the specific needs of diverse user personas.

Data Governance and Quality

Enforced robust data governance practices to ensure accuracy and consistency. Automated data quality checks minimized errors and enhanced reliability.

Impact

Improved User Experience

Consolidated and redesigned dashboards offered a seamless user experience, significantly improving user satisfaction and adoption.

Cost Reduction

Streamlining processes and eliminating redundancies led to a 40% reduction in overall costs.

Enhanced Decision-Making

Actionable insights from the improved BI solution empowered the client to make data-driven decisions.

Increased Efficiency

Automation and dashboard consolidation saved time and improved operational efficiency.